Privacy Policy
Effective date: March 10, 2026
Last updated: March 10, 2026
MeetMacros ("we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
visit our website;
submit a form through Meta, Facebook, or Instagram lead ads or other online forms;
request information about our personalized meal prep services;
speak with us by phone, email, text message, or social media; or
become or remain a customer.
If you do not agree with this Privacy Policy, please do not provide us with your personal information.
1. Who we are
Business name: MeetMacros
Mailing address: 325 Boul Crémazie O
Email: hello@meetmacros.com
Phone: 514-298-7435
Person in charge of personal information
Under applicable Quebec privacy law, the person exercising the highest authority in the business is responsible for the protection of personal information unless that function has been delegated in writing.
Privacy Officer / Person in charge of personal information: Owner / Privacy Officer
Contact: hello@meetmacros.com | 514-298-7435
2. What personal information we collect
Depending on how you interact with us, we may collect the following categories of personal information:
A. Contact and identification information
first and last name;
phone number;
email address;
city, postal code, and delivery-related location information;
preferred contact method.
B. Lead and service inquiry information
the date and time you submitted a form or contacted us;
whether you are interested in starting immediately or later;
information you provide in lead forms, surveys, or consultations;
notes from calls, emails, texts, or direct messages.
C. Health, fitness, nutrition, and dietary information you choose to provide
Because our service is personalized, you may choose to provide information such as:
age;
sex or gender-related information relevant to meal planning;
height and weight;
activity level;
fitness or weight-related goals;
dietary preferences or restrictions;
allergy information; and
other nutrition or health-related details relevant to preparing or recommending meals.
We ask that you provide only the information reasonably necessary for us to assess your needs and provide our services.
D. Order and payment information
If you become a customer, we may collect information related to:
the meal plan or package selected;
delivery details;
billing and transaction records.
Important: We recommend that payment card information be processed by a secure third-party payment processor. If you use a third-party processor, your payment details may be collected directly by that provider under its own privacy practices.
E. Website and technical information
If you use our website, we may collect limited technical information such as:
IP address;
browser type and device information;
pages viewed and actions taken on our site;
referring source; and
cookies and similar technologies.
3. How we collect personal information
We collect personal information:
directly from you when you fill out a form, book a call, place an order, or contact us;
through Meta lead ads, instant forms, or similar advertising tools when you submit your information;
through our website, scheduling tools, analytics tools, and cookies;
during calls, messages, and consultations with you; and
from service providers that help us operate our business, where permitted by law.
4. Why we collect and use personal information
We collect and use personal information for the following purposes:
to respond to your request for information;
to contact you about a macro assessment, consultation, or onboarding call;
to assess whether our service is appropriate for your needs;
to personalize meal plans, portions, and recommendations;
to prepare, fulfill, and deliver your meal orders;
to communicate with you about your account, orders, deliveries, and support requests;
to send you confirmations, reminders, next steps, and service-related updates;
to process payments and maintain business records;
to improve our products, services, forms, advertising, and customer experience;
to measure advertising performance and understand which campaigns generate leads or customers;
to detect, prevent, or investigate fraud, misuse, or security incidents; and
to comply with legal, regulatory, and contractual obligations.
Where required by law, we will obtain your consent before using personal information for a new purpose that is not reasonably necessary for providing our services.
5. Consent
By providing us with your personal information, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy, subject to applicable law.
Because some information we collect for personalized meal prep may be sensitive, we seek to obtain meaningful consent and to explain why the information is needed.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, if you withdraw consent for certain uses of your information, we may not be able to provide some or all of our services.
To withdraw consent, contact us using the information in the "Who we are" section above.
6. Calls, texts, emails, and marketing communications
If you request information from us, submit a lead form, or become a customer, we may contact you by phone, text message, email, or direct message to:
respond to your inquiry;
complete your macro assessment or onboarding process;
confirm your order or delivery;
provide customer support; and
send important service-related communications.
If we send you promotional or marketing electronic messages, we will do so in accordance with applicable law. You can unsubscribe from marketing emails using the unsubscribe link in the email, or contact us to opt out of promotional communications.
Please note that even if you opt out of promotional communications, we may still send you transactional or service-related communications where permitted by law.
7. Cookies, analytics, and advertising technologies
If you use our website, we or our service providers may use cookies, pixels, tags, and similar technologies to:
keep the website functioning properly;
understand traffic and user behavior;
improve website performance and user experience;
measure advertising performance; and
help us show ads to people who may be interested in our services.
These technologies may collect information such as your IP address, browser, pages visited, actions taken on the site, and whether you arrived from an ad.
We may use analytics and advertising tools provided by third parties, such as Meta and Google, if applicable. These third parties may collect or receive information from our website and other sources and use that information to provide measurement services or targeted advertising in accordance with their own privacy policies.
You can manage cookies through your browser settings. Please note that disabling some cookies may affect website functionality.
8. How we share personal information
We do not sell your personal information.
We may share personal information with trusted third parties only as reasonably necessary for the purposes described in this Privacy Policy, including:
advertising and lead generation platforms, such as Meta, when you interact with our ads or forms;
website hosting, scheduling, CRM, communication, analytics, and software providers;
payment processors;
delivery, fulfillment, or logistics partners;
professional advisors such as accountants, lawyers, or insurers;
regulators, courts, law enforcement, or government authorities where required or permitted by law; and
a buyer or successor in the event of a merger, financing, sale, or reorganization of all or part of our business, subject to appropriate safeguards.
We require service providers handling personal information on our behalf to protect it and use it only for the services they provide to us, unless the law allows otherwise.
9. Cross-border processing
Some of our service providers may store or process personal information outside Quebec or Canada, including in the United States or other jurisdictions. In those cases, personal information may be subject to the laws of the jurisdiction where it is processed.
When we use service providers outside Quebec, we seek to use reasonable contractual and organizational safeguards appropriate to the sensitivity of the information.
10. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
respond to your inquiry;
provide our services;
maintain appropriate business and tax records;
enforce our agreements;
resolve disputes; and
comply with legal obligations.
When personal information is no longer required, we will securely delete, anonymize, or destroy it, subject to any legal retention requirements.
11. How we protect personal information
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold. These measures may include:
restricting access to personal information to team members and service providers who need it for their work;
account protections such as passwords and access controls;
secure software and service providers;
contractual protections with service providers, where appropriate; and
reasonable procedures for handling and storing personal information.
No method of transmission over the Internet or method of electronic storage is completely secure. As a result, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.
12. Your rights
Subject to applicable law, you may have the right to:
request access to personal information we hold about you;
request correction of inaccurate, incomplete, or outdated personal information;
withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice;
request deletion of personal information where appropriate and permitted by law;
request information about how your personal information has been used or disclosed; and
make a complaint about our privacy practices.
To exercise any of these rights, contact us using the contact information in this Privacy Policy.
We may need to verify your identity before responding to your request.
13. Minors
Our services and weight-loss advertising are intended for adults. We do not knowingly collect personal information directly from individuals under 18 years of age through our advertising or lead forms.
If you believe a minor has provided us with personal information, please contact us and we will review the request and take appropriate steps.
14. Third-party websites and platforms
Our website, ads, emails, or social media content may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the "Last updated" date at the top of the policy. The updated version will apply from the date it is posted, unless otherwise stated.
16. How to contact us or make a privacy complaint
If you have questions, want to exercise your privacy rights, or wish to make a complaint about how we handle personal information, please contact:
MeetMacros
325 Boul Crémazie O
Email: hello@meetmacros.com
Phone: 514-298-7435
Privacy Officer / Person in charge of personal information
Email: hello@meetmacros.com
Phone: 514-298-7435
17. English and French versions
If this Privacy Policy is made available in more than one language, the version posted by MeetMacros for the applicable audience will govern to the extent permitted by law.